Content

How to transfer/save game data

update 27/01/2017

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top
Mik
Forgive me if I'm wrong, maybe if any students of law see this they can correct me, but if Konami knows about this problem, doesn't warn anyone and doesn't fix this, and keeps everyone's money, that is a scam and anyone affected could be part of a class-action lawsuit, no?
<< Anonymous(Mik)
Mik Reply
I agree that it's hopefully an oversight. I myself am having account issues after restoring my phone, luckily I hadn't made a purchase yet, though my lost time I invested is still something I'll never get back and that's still frustrating. I can't imagine the frustration you guys who sunk money into it. Hope ot gets resolved for everyone, cheers.
<< Anonymous(Mik)
Ken Reply
Thanks Mik, it has to be frustrating even if you didn't spend money. We put time into it. Nobody should have to do all that mindless grinding all over again. I'm pretty sure people wont either. I sure as won't start all over again. Cheers.
<< Anonymous(Mik)
Anonymous Reply
Lawyers don't care u piece of 🔥s
<< Anonymous(Mik)
Anonymous Reply
Lawyers do care...they get paid to care.
Ken
To those who don't understand what is going on and want to come on here acting like we are just idiots. There was no indication that we had to link the game to Konami account. You start the game and people like myself, may have assumed that the data was stored on Icloud (especially considering my duel links account is connected to my icloud account) my story is my game was stuck on loading screen so i started to trouble shoot. nothing was working so i figured the good old fashion reinstall would do the trick. So yeah I made a mistake but that doesn't justify the fact that they made a mistake by failing to make it clear to the consumers that you must link account to transfer or restore data. The fact that I had to go on here to find out is a problem alone. Before you say anything too ask yourself, why do they have so many inquiries? Well that is why my friend. No hate just want people to get where some of us are coming from. Thank you for your time. Peace.
Richard
I am among those who lost their account accidentally... I submitted the recovery form and they asked me on 2 march to send them purchase receipts and as many details as possible. Then on 6 march they told me that they would send my request to the responsible department... Ever since then they did not send me sth else, it was then yesterday that I sent them an email asking about an update on the process, and they replied today that my account will be restored 2 months later!!!! The same will happen for all other users who are in the same process because they have never seen so many requests before!!! It's too late now, and I spent $100... I feel such a fool...
<< Anonymous(Richard)
Ken Reply
Like the fact that I went through this same process with DBZ Dokkan battle and it was handled in 3 days...same ID system and I didn't have to send any snap shots of anything they were able to very identity right away and handled the situation very professionally. So..yah enough said.
<< Anonymous(Richard)
Ken Reply
excuse me *verify*
<< Anonymous(Richard)
Christian Reply
Sorry you're experiencing that. This past week has been a rollercoaster of emails and waiting. I have sent (2) valid receipts of purchase to Konami because apparently they needed another one... They have have "talked to the head of department" as well. I'm not sure if they're playing games with me or are actually going to do anything. But in the meantime, I don't mind waiting another week.
<< Anonymous(Richard)
Ken Reply
and if they have so many inquiries, ask yourself really, why is that? HMM?? let's see probably because they don't tell us that we have to link the account Konami's website. So before anyone else wants to come on here and act like they know everything about what's going on please don't waste your time or ours. Thanks. peace.
Ken
HI, just reminding everyone that this is an informative thread. Not one to abuse and spam irrelevant nonsense and spread ignorance and intolerance. Grow the 🔥 up people.
<< Anonymous(Ken)
Anonymous Reply
bcoz trolls at general discussions page is bored they wanna come over here
Anonymous
Ok update. NOW, Konami is telling me to send ANOTHER screenshot of a different receipt. WTF? Cmon man. Ugh, irritating.
Ken (actual update!)
Hey everyone I'm back sooner than I had anticipated. I'm going to ignore the useless posts and comments below and continue to help haha. So, I got an email early this morning from Konami (finally). They asked me to send screen shots of receipts. -_- lol Hopefully this mean I'm on my way to getting my account back. Not great info or anything but just want everyone to know what happens and what's happening. Thanks, later.
Anonymous
"The entire mobile gaming experience I had for 3 years." He must be a 8 year old kid lmao
<< Anonymous
Anonymous Reply
don't you have something else better to do? lol
<< Anonymous
Anonymous Reply
In the meantime, I have NONE. Care to blurt out your tear-jerking story so that I can finally put a closure to this curiosity of mine?
anonymous
It is official. Their policy from now on is not to proceed to any recovery account anymore. The reason is that they are overwhelmed with a huge amount of requests everyday, hence they are not able to handle the situation anymore. The thing is that Konami wont expicitly reject these requests, since they will forward the issue to the competent department, however no answer will ever come. I just wanted you to know the truth, I also am one of their victims, I dont know if there is anything we can do...
<< Anonymous(anonymous)
anonymous Reply
Not all of us are careless, but like you care anyway...The problem is the absence of an efficient and honest policy on behalf of Konami for data loss. I would have accepted it if they said from the beginning that recovery account is not possible for all users. However, they chose to deceive us by promising that recovery would be possible after 4-8 weeks, whixh is an absolute lie from now on.
Anonymous
From all the game i played, this game has the most complex data transfer
anonymous
They are unacceptable!!! Konami tells me that all of us have to wait for 6-8 weeks from now on due to the many requests they have received!!
Guys we have to do sth!!
<< Anonymous(anonymous)
Roberto Reply
wow my old day reply from konami they said it may takes 1-2 week what is now,It is 6-8 weeks.wow just wow
<< Anonymous(anonymous)
Roberto Reply
but it couldnt be going well as you wish.A week after i sent a report they're finally replied ,they told me that they're so sorry and cant help anything.quality of gaming life
<< Anonymous(anonymous)
John Reply
Guys im furious!! They tricked us, I also was informed that the recovery will take place 6 weeks later!! F**k Konami! Lets just stop playing this 🔥 game!
Ken
Hi I don't have any updates unfortunately haven't received any emails from Konami. It's been since Thursday at 1:05 PMish I will post when something actually happens. Sorry to everyone that is still in the process of waiting along with me. Let's keep each other informed on what happens so everyone is aware. Thanks :) tty in 2 weeks or whatever >:(
<< Anonymous(Ken)
Ken Reply
I must add though that I had a problem like this with DBZ Dokkan Battle as well. They have an ID system similar to Duel Links and they were able to recover my account in a matter of 3 days. I thought that was a Nightmare but at least Bandai Namco were kind enough to make sure that ppl know to link their account by putting it on the home screen of the game. Outrageous to say the least about it.
Anonymous
I'm so confused. First konami said it would take two weeks to fix, fine. But now I got an email saying they have to talk to the department head in charge to go through the next step? WHAT NEXT STEP? WTF KONAMI get it together. It's already been a week. Since my initial email to support.
<< Anonymous
Anonymous Reply
Wow...It shouldn't even take a day. This is insanity. I'm even contacting them through the affiliated email that's connected to my duel links account. This is torture. Constantly checking my email and asking questions and getting no response at all. Failing to take responsibility for their mistakes is not only bold but fatal.
<< Anonymous
Anonymous Reply
btw did you give them your duelist ID? and any receipts of transactions made from duel links?
<< Anonymous
Anonymous Reply
I should say your PREVIOUS duel links, duelist ID.
<< Anonymous
Anonymous Reply
Most people that come on here are confused. Any normal company would handle this type of situation with ease. By the time I get my account back I won't even want to play the game anymore so 🔥 it. I'm seriously obsessing over this 🔥 since Thursday and I'm tired of it. They can't even reply to simple questions like "how will I know when my account is restored"?

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