How to transfer/save game data

update 27/01/2017

Saving your account
Setting up a data transfer
Using your account on a different device
Account Recovery

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top

Anonymous

Does anyone know how much period does it take for the recovery to happen? Does anyone have experience??

<< Anonymous(Anonymous)

Ken Reply

Just read my posts, I will let everyone know what happens in the end. They told me I need to wait 2 weeks or longer.

<< Anonymous(Anonymous)

Anonymous Reply

The thing is that it is ridiculous to wait for 2 weeks... Many lawsuits are on the way...

<< Anonymous(Anonymous)

Anonymous Reply

my thoughts exactly.

<< Anonymous(Anonymous)

John Reply

At least Konami give us back our lost money since you won't recover our account!!!

I sent an inquiry to konami. Provided them with half my deck recipe, my characters and which levels they are, how much boosters i bought and how many times i played pvp. Convincing information but they still couldnt recognize that my lost account was mine. What the hell Konami!

<< Anonymous(Yu)

Ken Reply

Did you have your duelist ID?

<< Anonymous(Yu)

Ken Reply

They will hear from my attorney if they don't get my account back honestly. I'm not just going to accept "no" as an answer when I even sent them the receipts from the purchases I made. It's now sunday and I haven't received a message even saying "we're working on it." or something to make me feel better while I am cruelly forced to wait and see if I'm even getting my account back.

<< Anonymous(Yu)

Anonymous Reply

It's clear to me that they just don't give a 🔥 that it's their fault people are losing their accounts. The emails they send say they will only do a data transfer once. Like who the hell are you to tell your consumers that it's going to take an absurd amount of time or it won't happen at all. On top of that have the nerve to act like it's not their problem.

Ken

Unfortunately and as angry as it makes me we are just going to have to be patient. They are the professionals and I hope the 2 weeks is an overestimation. If they can confirm our identity and everything than we should be good.

Ken (update)

If you read the comments to my last post I shared what they plan to do about recovering my account. Still don't understand why it will take 2 weeks or longer (smh) but so be it. Might take a while but at least there is hope. I'll keep people posted.

<< Anonymous(Ken (update))

Anonymous Reply

Hey Ken I got this too. Do we just not touch the app now? for two weeks? I gave them my authorization but am confused on what am I really supposed to do.

<< Anonymous(Ken (update))

Ken Reply

Hey :D Yeah I mean the way they make it seem is yes, we shouldn't touch the game until they finish restoration. They didn't give me any instruction really on what to do so hopefully we just sit back and they figure it out for us and one day we will be able to get back to playing. There is NO WAY I will start from the beginning either i was on stage 38 and climbing.

<< Anonymous(Ken (update))

Ken again haha Reply

I just hope that when the time comes we don't have more head aches to deal with...Good luck and I will still keep everyone posted. This is something that needs to be addressed to everyone that plays the game.

<< Anonymous(Ken (update))

Anonymous Reply

bad enough that NAS took down dueling network. now this 🔥. what a shame.

Tom

Hey guys, after filling out the recovery form on the 24 February. The latest email from Konami is that they will pass the information to the recovery team and will update me. I brought a new iPhone 7 for this game and done the data transfer setting on the new phone once I've installed the game. It just over writes your old data with your new ID. This is wrong, they should let you know this account is already linked to another user and if you want to transfer your old data please close down the game and select data transfer and input your email and password to transfer you old account over. Not over write with the new data, really ask yourself who would want to start the game all over again after spending so much time on it levelling up and chasing cards. After reading so many problems on recovering data they should clearly make the process easier for their customers. I've spend over £150 on the game. Still not sure if they can recover my account.
Hope this help you guys to understand my situation, remember your not the first and you won't be the last. Will post again on the out come.

<< Anonymous(Tom)

Ken Reply

you've been waiting since the 24th of February? That's insane. I can't stand how you have to handle this through e-mail too. Like they are hiding from all the angry people that are still unaware of the data link to Konami's website. :(

<< Anonymous(Tom)

Ken Reply

I'm really regretting playing this game at all now. Especially because I spent money on it. If that much time passes by I'll probably move on to something else and not even care about it anymore. Going to miss out on all the events that are going on while the "investigation" is happening. It's really unbelievable.

Ken (status update)

OK so I sent inquiry to Konami yesterday at 1:05 pm. I haven't received anything but an auto-response emails from Konami. I took the initiative to call Konami directly considering the fact I have all the info including my duel i.d. lead me to believe that if I call it would take care of business faster. I have proof of purchase(s) I sent directly to them in the inquiry as well. Anyway, going on when I called they just gave me the email for Konami and said a different "team" handles the game Duel Links....Unbelievable they not only screwed us over by failing to make it clear that you MUST link your data to konami website. Now I have to wait til ???? to see if I'm even going to get it back. I'll keep updating, and once again I must end with this is 🔥!

Ken

If anyone plays Dragon Ball Z Dokkan battle I had a similar problem with that game but Bandai-Namco was able to recover my account. I hope that's the case with my Duel Links account. I will let people know what happens since I haven't seen one post about the after math or conclusion if they restored their account or not.

Riki the Heropon

My brother accidentally deleted my app from my phone and I was not aware that you had to make a Konami account in order for your data to be accessible on your phone. I already sent a data recovery inquiry with my info, previous purchases, and etc from using the app with my "new account". I just want to know if anyone on here has gone through the process and tell me how it went and what you're supposed to do. Also I really need to know if I have to delete the app which has my new account in order for Konami to restore my old account?

<< Anonymous(Riki the Heropon)

Roberto Reply

if your name is that unique enough you can search your old name at the adding friend section and if you are able to see only your old account tap on it then you'll see account number that exact yours, send it to konami

Ken

I love how they don't even warn you that you need to link duel links to Konami....I was convinced it was linked to Icloud and itunes account. Good job Konami...Now my account might be gone forever because of this 🔥.

<< Anonymous(Ken)

Ken Reply

If it takes anywhere over 24 hours im just quitting the game. This is in no way my fault and the game developers gave us no warning to link account. pissed.

<< Anonymous(Ken)

Ken Reply

there goes all the money i dumped into it though that's why im super pissed. -___-

Christian

Hello everyone. So after the most recent update I was receiving "ERROR REBOOT" for 30-40 minutes so I thought maybe if I delete the app and reinstall everything would be fine. Turns out, my whole account was wiped out and it started me off fresh again. I was pissed. I then wrote a ticket to konami explaining my situation. This was Sunday 3/5 at 11pm. I then received an email the next day, Monday at 10am from support saying that they wanted time to provide a copy of receipt of proof of purchase for the game. I of course sent a copy right away. It is now Thursday 3/9 and I received feedback that they are now going to go through the process of restoring and asked for my permission to do so. I gave them permission and they said it would last up to 2 weeks. So here's hoping for the best! I hope my situation helped shed some light for you all.

Anonymous

Ok, so I managed to crack my android phone. I recently just got a new one yesterday. I sent my inquiry to them, where I give them as much info as possible. But I only got a couple of email's saying nothing about if I'm getting it back or not. This is highly infuriating. I'm just trying to play some yugioh lol. I was pretty high on my other account, so I wouldn't want to restart everything.

Jose ivan

I deleted the app by accident without making a kanomi account & sent them a account retores inquiry but they havent sent me an email how long does it usually tae ? I was stage 37 with awsome cards mostly UR

<< Anonymous(Jose ivan)

anonymous Reply

GGKTHXBYE

<< Anonymous(Jose ivan)

Darth Vader Reply

Yes me too, i dont know what to do

<< Anonymous(Jose ivan)

Anonymous Reply

I too would like to know how long it takes. A day or two after I sent mine in I was asked to send in two things. A reciept of my in-game purchases as well as my Duelist ID.

I do not have my Duelist ID because it appears on the blue homescreen of the app prior to loading your individual account. As far as a reciept, I paid with Google Play but am unsure if a copy of my order history is enough.

<< Anonymous(Jose ivan)

Anonymous Reply

My app was deleted to transfer some video files for my family. I thought I could just log in. It was ignorance on my behalf but in lieu of the info they requested I may not get my account back. I do not know my Duelist ID and the e-mail claims for Android users is required to see an order ID. The Google order history does have my name and the date and item purchased but I am unsure if it is enough

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Content

How to transfer/save game data

Table of contents

Saving your account

June 7th update

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

3.5 KONAMI ID

4. Done!

Using your account on a different device

KONAMI ID

Account Recovery

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

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Legendary Duelists

How to beat/farm Legendary Duelists Lvl 40

Other Zexal Duelists

Yu-Gi-Oh Dark Side of Dimension [DSOD]

Legendary Duelists

How to beat/farm Legendary Duelists Lvl 40

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Legendary Duelists

How to beat/farm Legendary Duelists Lvl 40

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Decks to farm LD Lvl 40

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