To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.
June 7th update
Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.
Setting up a data transfer
1. Tap a gear-shaped icon
2. Tap "Data Transfer Settings"
3. KONAMI ID or Google Play Games
You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.
3.5 KONAMI ID
If you are using KONAMI ID, login or generate first before linking your game data to it.
If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.
Using your account on a different device
When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.
If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.
If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.
1. Tap a gear-shaped icon
2. Tap "Contact Us"
3. Read through the description & Tap the button
4. Submit inquiry
You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.
Next step is to wait patiently and check your email for a reply from their support team.
On the konami login page nothings happening when i try to login or try to recover my password or generate a konami id or try the data transfer settings. Ive had this game a couple of years now and i just got a new phone. Just want to transfer onto it
Hey all. I did a data transfer months ago and created a Konami ID and saved to it. 5D's came out and I can't get passed the initial cutscene where Fudo is first introduced before the app essentially closes on me. I tried to do a data transfer in game but either through a slow phone or it truly being that fast I can't click the menu button on time to do the transfer.
1. Can I do the data transfer from the login screen or will that effectively make my account start over?
2. If not will the Konami ID have saved all of my progress after I did the first transfer or would I lose everything if I can't do the transfer now?
You click on the inquiry button and a blank page (doesn't even have any divs) pops up. Literally impossible to file an inquiry.
Itsverybad 21days ago
My ID was lost. I did the following steps that the team supporter gave me to do. But maybe the last step, he asked me about the first receipt that amount $0. If I don’t have, he will decline to recover my ID. So I tried to find out it on my E-mail website, and didn’t see. However I tried to log in with the new ID and he never sent the receipt to me, how about my old ID, was there the receipt???
I stumbled on today's updating event issue and have to redownload my app and I can't even regain my previous account under this name (the name I use in this comment) via Google Play... Great, and now they left useless blank page for our recovery. Great... Screw this.
th3y do it on purpose so u have to buy more packs. ive talked their support team and the only way to recove4 is to know 13 specific bits of info like when did u start the account, when did u stop playing
It says no data associated with my id
im trying to save the data not transfer it
I have tested this and your account is tied to your Steam ID.
Hope there is help out there I'm having a hard time to transfer my game data I made a new yahoo mail account I went on the device that I want to save the data from. I hit the gear at the top selected data transfer settings then data transfer with konami id it opened a web site I clicked generate konami id got the confirmation in my email. I then did the same thing again gear icon to transfer data settings then data trans. with konami id this time I put in my konami email add. the yahoo one that I used and the password that I used for my konami the screen took me back to the first start up page. So I thought everything was good I tried to login with my new phone but got the message that there is no user data associated with your konami id I tried both with my email address and with my konami id neither worked....Please if anybody know what I am doing wrong please help thank you very much haku.
This was happening to me too. The problem is that, after you insert your data in the Konami website, you're supposed to be transported back to Duel Links. There the game will be on the options screen, where a "Transfer Succesfull" message will appear. Since however, on return your Duel Links boots up again, I believe the transfer is never being completed.
In my case this happened because my tablet is old and closes Duel Links if I leave it for more than 30 seconds. To be able to properly transfer data I had to improvise and keep switching from the browser to Duel Links and vice-versa every couple of seconds, to keep DL open on the options screen and prevent it from closing.