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How to transfer/save game data

Duel Links Breaking News
30th Mini Box: Voltage of the Metal
update 27/01/2017

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top
Anonymous 15days ago
Ciao ragazzi, come faccio a usare i dati del konami id su pc? Quando provo a fare il trasferimento mi dice che l'id è collegato ad un altro account steam
Anonymous
i got a problem, i download the game in a friend's steam account, now i have my own steam account and i can't use my konami id because is already in an other steam account.it's possibly unlink from that account, so i can use in my steam account?
<< Anonymous
Anonymous Reply
Have the same problem and konami support can't or just doesn't want to help.
I have now effectively lost a lot of money due to a stupid restriction...
Nam
makasih "Arigatou"
Someone
Sorry, i should clarify i was on chromebook and i clearl did all the steps right, but the account wouldnt finish the process and connect my data (it worked normal, but right after i signed in it just closed out of the konami website like normal then decided to just cancel itself (the process i mean))
<< Anonymous(Someone)
Jair Reply
A mi se me borro por error a ver si pude KONAMI ayudarme a recuperar mi cuenta
Someone
It wont link my data to my konami (worked on phone but all my stff i want to transfer is on pc)
<< Anonymous(Someone)
Marvel-Disney fan Reply
Simple, uninstall both Duel Links from your PC, then from your phone. Only and only after that install Duel Links again and connect.
Anonymous
I transfered data on my own/main device. I have only 1 konami id and it restored old very old data, it happened during Rex Goodwin Event. Now i have nothing, i havent 5ds world and in my another account that i lost i had all worlds.
Use Konami ID
Creating a Konami ID is the easiest thing you could do.

You only need an E-mail address. It's like registering any account through the internet.
<< Anonymous(Use Konami ID)
ed Reply
it will not connect for me my duel links whit my konami account on my phone
<< Anonymous(Use Konami ID)
Anonymous Reply
+16
<< Anonymous(Use Konami ID)
Kevin Reply
just create the ID if you own an account.
<< Anonymous(Ken (update))
Rudy Reply
How long did take for Konami to help you?
Ken (update)
I found out there is a chat option to contact Konami. Clearly able to do something about it the rep. told me that it will take 4-5 days. I explained to him how absurd it is and that I want my account back immediately. "Anthony" (the rep) than responded with, "thank you for your patience." Than ended the chat! How unprofessional is whatever is this company?! If this game wasn't so good I would have said f%$k it by now cus I've never had to deal with such crap in my life.
<< Anonymous(Ken (update))
Anonymous Reply
So i got this message too. So do we just do nothing for two weeks and let Konami fix it themselves? Im confused...
<< Anonymous(Ken (update))
Safari younes Reply
Dear Konami
I'm a pes playing man.now my account is lost ,changing password through reset Konami password. I don't understand how my account is lost.plzz help me
<< Anonymous(update again)
Dylan Reply
What did you to get them to organise the transfer.i keep recieving the same email stating that they cannot locate my profile. Please help,this is infuriating!

Kind regards,
Dylan
<< Anonymous
GhostNova Reply
Do they send you an email stating it will take 2 weeks
SUPER BROLY
the new version not work in my ipad and update is not available in my country please help me
Bob
Thanks so much for this write-up. I couldn't figure it out for the life of me.
Kalle21
My old smartphone is damaged and I can't use it anymore... How can I get my duel links account back on my new phone
Anonymous
hello guys i have the same email and i cant recover the old accound plz help me !!!!

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