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How to transfer/save game data

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update 27/01/2017

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top
Dark Angel 12days ago
I tried to set up my account on a second device and lost my account when the app downloaded on the new device and I lost my data. It took a week for Konami to recover my account and it was an absolute pain. I have since tried to re-install the app on my second device, had to go through the tedious tutorial yet again, and when I signed into my Konami Id and did the transfer, nothing happened and I have a brand new account on my Galaxy Tab which I have not bothered to play with. I dare not touch the data transfer icon on my phone because I do not want to lose all my hard work a second time. I'm dreading when I get a new phone.
Anonymous
USE A KONAMI ID.
Perfect solution.
Period.
<< Anonymous
Anonymous Reply
Agreed.
<< Anonymous
Anonymous Reply
I use Android devices and never had a problem
<< Anonymous
ED 17days ago Reply
I HAVE ONE BUT I CAN NOT LOGG IN TO IT ON THE APP ON MY PHONE IT ALWAYs GIVE's my a error code
Anonymous 27days ago
if i made a konami id more than a year ago do i have to save again before i transfer to a new device?
ED 31days ago
i am not able to transfer my data to google play and i am not able to koppel my konami account to my duel links id . i have that problem sids i start't playing this game i am over 700 day's now playing 1000's off euro's in to cards but still not able to data transfer or connect to my konami id account so any help please
Atoum ra
I have problem with transfer data i have google account and whene i try to open the game i start like first time plz help me to recover my account
Anonymous
This is the fourth time my game reset not again im not going to start over again
<< Anonymous
Trick up slave Reply
If you're still believe in the heart of the cards, you still have a chance. The real duelist never give up !
STRANGE
I use IOS fhone then i can't log in konami id on android, he says my id or pass is wrong but when i use IOS click and submit y id and pass its not same as android. So how? Plezz i want my acc on ios play ay android hmm
Anonymous
I play Duel link in steam version, should I make konami ID?
<< Anonymous
Anonymous Reply
Why not?, you often wipe out the whole information or install a different operative system / version, etc
Anonymous
Some links would be nice since i lost my data because my phone was suddenly stuck in an endles reboot cycle, until i removed my memory card, now my data is gone, fml
Josh
I never had any problem with the Konami ID
And it only takes minutes to create one.
<< Anonymous(Josh)
Anonymous Reply
neither did I
<< Anonymous
Anonymous Reply
It works like a charm tbh, never had a problem with it either.
kss
My ingame name was Kss from Austria about lv 45 and above. I deletet the app and now i want to play again and everything is lost

it possibly could have been conected to Kushey91 but it can't restore any data.

playd on this iphone
Id F18VW369JCL9
andrewbp
Konami recentemente eu troquei de celular e perdi minha 3 conta por favor me ajuda e me devolva ela

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Can also use Level Reduction skill instead of putting Demotion/Level Retuner in your deck
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At this point it’s gonna be cheaper to just buy a hero deck irl
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