To save your account, you can go to the Data Transfer Settings from the Gear icon when you are in-game, then choose "Launch Browser for Data Transfer Set Up". Register a new account if you don't have it yet and bind it to the account.
1. Tap a gear-shaped icon
2. Tap "Data Transfer Settings"
3. Tap "Launch Browser for Data Transfer Set Up"
4. Login or generate Konami ID
5. Install the game & tap data transfer on a new device
When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.
6. Login using your Konami ID
If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.
If you lost your account before you managed to create a Konami account, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.
1. Tap a gear-shaped icon
2. Tap "Contact Us"
3. Read through the description & Tap the button
4. Submit inquiry
You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.
Next step is to wait patiently and check your email for a reply from their support team.
anoymous 3days ago
I don't know how detailed the informations must be or what's the deal of restoring one account and then another - I had been all the way to stage 29.
What's with Konami, actually? They could've warned us about the account and they didn't. Why? Because they didn't even care about it?
And I don't know why, but when they said that they didn't recover their account, I bet they were new employers in the Konami service, that didn't know how to restore account, which I could understand. If not, then goodbye, Konami.
I had been playing Duel Links for a while, and now I needed my account back, only to find out that NO MATTER HOW MUCH DETAILS I PUT SO HARD ALTOGETHER, I can never have it back.
Sorry if I sounded like a whiner, I had never been pissed with Konami's service before.
Lost all my data and ask for a data recovery. I told them exactly the details of my account.However,they still can't verify that I'm the user of the account:(.Is there anyway they could get it back? Anyway it is safer to just create a konami ID. I hope more people can see this to prevent it from happening to them when they had to reinstall the game for some reason.
if you alrdy saved ur data then it's good cuz it keeps saving automaticly
But if you're like me with no save then ur pretty much fucked up to restart from scratch or prey that support don't middle finger your demand