To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.
June 7th update
Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.
Setting up a data transfer
1. Tap a gear-shaped icon
2. Tap "Data Transfer Settings"
3. KONAMI ID or Google Play Games
You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.
3.5 KONAMI ID
If you are using KONAMI ID, login or generate first before linking your game data to it.
If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.
Using your account on a different device
When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.
If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.
If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.
1. Tap a gear-shaped icon
2. Tap "Contact Us"
3. Read through the description & Tap the button
4. Submit inquiry
You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.
Next step is to wait patiently and check your email for a reply from their support team.
So my device crashed, I lost my account, data transfer didn't work because it said my password was wrong (I tried to change password but konami doesn't reply, 1 week has been passed), google play also seems to not work either (game says the google play account isn't the correct one, I only have one so you tell me). I did the summit inquiry thing with spot on information, with literally everything needed without a fail.
Google play is useless for anything. Sync with Facebook if the option is available to save game data.
Anonymous 4days ago
i got this game on luanch and for any one thata remembers that they were giving out a shit load of gems i bought multiple new discovery packs and had a lot of tickets that i never turned in ( because i didnt know what they were used for at the time)i swithed to ios like 1 year later and remembered how badass this games was so i tried to recover my account and i couldnt!!!!!!!wtf i had like over 100 thousand gems in that account !!!!!!
Having serious issues and it's becoming seriously frustrating. I tried to do the data transfer from my Ipod (I want to play on my android as it never crashes) I go through the whole song and dance, data transfer settings, sent to the site, enter info, asks if I want to open duel links again but everytime it opens the app again I'm just back at the menu before you play, no messages or anything, just the main screen. Try the transfer with my android, weirdly enough entering the email doesnt work, just tells me it's invalid or something so I enter my konami id and it takes me back to the app, EVERYTIME I get the stupid message that there's no data on this account. Honestly I'm about to lose it, I don't want to play on my ipod anymore because it's old and constantly crashes but it won't let me do the data transfer!! Anyone have something helpful and not google popping up with a hundred "how to data transfer" links instead of something that helps me solve my problem? I'm really about ready to lose my mind.
Ok same guy, i actually found the solution and would like to share for anyone who has the same issue. So it wasnt the connection or konami it was the Ipod. Solution, gamecenter data transfer to another/better device, do the data transfer/Konami ID setup on the better device and there ya go! Data transfer setup complete and already downloaded on my android
Anonymous 25days ago
I forgot my password, has been 7 days and 10 mails sent to konamy about that, still no reply. Also, google play recognizes yugioh and my trophyes, but duel links doesn't recognize my google play id. This makes no sense.
please turkish language because very much turkish playing
Kelvay 26days ago
After reinstalling BlueStacks App, I was unable to logon to my KONAMI ID, which is surprising because it worked around November last year. I do not recall having set an e-mail back then, which is confirmed by not having any KONAMI mails (other than purchase receipts) on any of the two Mail accounts. I tried recovering password/get my ID but I didn't receive any e-mail after requesting it on their website either.
Does any of you know if there is a way to still somehow get to my KONAMI account? I also have access to my Duel Links through my phone. Is it possible to just create a new KONAMI ID from my phone and then data recover from there without losing anything on my phone?
Hello everyone, something terrible happened to me and I would be happy if someone could help me.
I did not have a space on my phone so I deleted a few things (I have galaxy s6) and mistakenly I deleted one of Google's apps and now I can not log in to YUGIOH and I have my duelist ID and my google play remembers all my data. But for some reason the YUGIOH app does not let me in the game and I'm really afraid I will not be able to play agin.
So if anyone has any idea what Supposed to do plesa send me an email (my email firstname.lastname@example.org) thank
I deleted my old account and I didnt bind it or save it in konami account. I tried to send konami my account id and the characters i always used but they replied me they cant find it. What should i do?
They really should do that and just send a email to the account and say here, there it is and if someone plays in another device with that account instead of giving it they should just say no this account is already being used