Content

How to transfer/save game data

update 27/01/2017

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top
Ken
I love how they don't even warn you that you need to link duel links to Konami....I was convinced it was linked to Icloud and itunes account. Good job Konami...Now my account might be gone forever because of this 🔥.
<< Anonymous(Ken)
Ken Reply
If it takes anywhere over 24 hours im just quitting the game. This is in no way my fault and the game developers gave us no warning to link account. pissed.
<< Anonymous(Ken)
Ken Reply
there goes all the money i dumped into it though that's why im super pissed. -___-
Christian
Hello everyone. So after the most recent update I was receiving "ERROR REBOOT" for 30-40 minutes so I thought maybe if I delete the app and reinstall everything would be fine. Turns out, my whole account was wiped out and it started me off fresh again. I was pissed. I then wrote a ticket to konami explaining my situation. This was Sunday 3/5 at 11pm. I then received an email the next day, Monday at 10am from support saying that they wanted time to provide a copy of receipt of proof of purchase for the game. I of course sent a copy right away. It is now Thursday 3/9 and I received feedback that they are now going to go through the process of restoring and asked for my permission to do so. I gave them permission and they said it would last up to 2 weeks. So here's hoping for the best! I hope my situation helped shed some light for you all.
Anonymous
Ok, so I managed to crack my android phone. I recently just got a new one yesterday. I sent my inquiry to them, where I give them as much info as possible. But I only got a couple of email's saying nothing about if I'm getting it back or not. This is highly infuriating. I'm just trying to play some yugioh lol. I was pretty high on my other account, so I wouldn't want to restart everything.
Jose ivan
I deleted the app by accident without making a kanomi account & sent them a account retores inquiry but they havent sent me an email how long does it usually tae ? I was stage 37 with awsome cards mostly UR
<< Anonymous(Jose ivan)
anonymous Reply
GGKTHXBYE
<< Anonymous(Jose ivan)
Darth Vader Reply
Yes me too, i dont know what to do
<< Anonymous(Jose ivan)
Anonymous Reply
I too would like to know how long it takes. A day or two after I sent mine in I was asked to send in two things. A reciept of my in-game purchases as well as my Duelist ID.

I do not have my Duelist ID because it appears on the blue homescreen of the app prior to loading your individual account. As far as a reciept, I paid with Google Play but am unsure if a copy of my order history is enough.
<< Anonymous(Jose ivan)
Anonymous Reply
My app was deleted to transfer some video files for my family. I thought I could just log in. It was ignorance on my behalf but in lieu of the info they requested I may not get my account back. I do not know my Duelist ID and the e-mail claims for Android users is required to see an order ID. The Google order history does have my name and the date and item purchased but I am unsure if it is enough
Anonymous
Cant login to my konami acc.. my game data will be lost pls help..
Tezca
Hello I lost my account and follow the process of recovery inquiry, today I receive this email from Konami but my account wasn't restored, anyone with the same problem?
<< Anonymous(Tezca)
Tezca Reply
Hello,

Thank you for contacting KONAMI Customer Support.

We are contacting you regarding your account recovery inquiry for [Yu-Gi-Oh! Duel Links], and we sincerely apologize for taking time.

We have completed the account recovery via our department-in-charge. Kindly restart the app and confirm if the previous account data has been transferred.

Furthermore, please be advised to also read the fo
<< Anonymous(Tezca)
Tezca Reply
Sorry for the triple post, there are some steps I need to follow the process?
<< Anonymous(Tezca)
Tezca Reply
I receive this email:
Tezca
Hello I lost my account and follow the process of recovery inquiry, today I receive this email from Konami but my account wasn't restored, anyone with the same problem?
Tezca
Hello I lost my account and follow the process of recovery inquiry, today I receive this email from Konami but my account wasn't restored, anyone with the same problem?
<< Anonymous(Tezca)
Anonymous Reply
I have that issue too. They insist I tell them my Duelist ID. I do not have that info and what are the odds other people with a lost accou t wrote that down or took a screen shot of it? They also wanted me to send a reciept of in-app purchases but I used Google Play and I do not know if order history is good enough. I also worry they may want both info not just the reciept.
Andrei
How to recover my cont,because ubdate 1.3 my tablete is not conpatibile
haziq
i lost my account.. yugi at level 30 (max) and mission 31.. just lost like that..do it again?.. hell no..
<< Anonymous(haziq)
Mike Reply
I don't 🔥ing blame you!
<< Anonymous(haziq)
Jun Reply
Yes, same here
Can't play
Why i cant login in data transfer in game to web my konami.net .. In web say Error takeover code bla bla bla..., i wanna play this game in my tab and my smartphone.
Random
Ok I signed up for the Konami Id thing and would for now on like to sign using but when I go to data transfer I see a thing saying "please be aware that you will bot able to use the current game data". I created my Konami id while ago will it erase it?
<< Anonymous(Random)
Inti Reply
Note I created the Konami Id a while ago so I don't want it to erase my current data.

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