Content

How to transfer/save game data

update 27/01/2017

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top
Anonymous
I want to save game data but I don't remember if I already have a konami id and since I could lose my data if I already have one and register a new one I don't know what to do. any advice guys? thanks in advance
Anonymous
Go on reddit. People 6 days ago say that got their account back in 8 days. The trolls need to stop. lol this is not a reliable source of information.
<< Anonymous
Anonymous Reply
I mean it can be but when it comes to the comments nnnnooot all the time
<< Anonymous
Anonymous Reply
That guy is lying for sure. If it was real there would not be such a fuss about the issue. The situation is awful, we are losing all the events and we have to wait for months...
<< Anonymous
Anonymous Reply
what guy is lying? The person that said they got their account back in 8 days? No he's not lying actually. Trust me i'm really annoyed and pissed off. I gave them every bit of info they needed ++++ and i'm still waiting. I'm not saying that their support is good either. it's terrible, I know so that's why people are angry.
<< Anonymous
Anonymous Reply
why would someone lie about getting their account back? Look on here just 29-30 days ago. people got their accounts back. Just chill, if the 🔥 hits the fan I will more than agree with what you're saying but my hands are tied right now, sorry man.
Anonymous
Thanks for the help!
wow
I'm quite surprised by the comments here, not entirely sure if a lot are trolling or they're all real lol. But if they're real, have you guys tried to seriously email google and just ask for a refund on your purchases? I heard it worked a long time ago. You won't be able to play the game anymore but at least your money is returned.
<< Anonymous(wow)
Anonymous Reply
hey "wow" are you having account issues or are you just stopping by? You wouldn't be surprised if you were dealing with account recovery.
<< Anonymous(wow)
Anonymous Reply
Just stopping by since i saw a lot of comments here. It's just a little hard to believe their customer support is THIS bad. Which is why i suggested people to focus their efforts on just asking google for a refund. I think it's reasonable to an extent and better than being led on for 5 years...
<< Anonymous(wow)
Mik Reply
How is a post about Konami violating their agreement with Google play a troll? I provided a link to the source document. Go read it yourself. They are supposed to respond and take action within a certain number of days, especially where money is involved, which they have failed to do. Anyone not receiving a refund is completely within their rights to pursue legal action of they want.
<< Anonymous(wow)
Mik Reply
It's just that it's not worth their time to entertain 1 guy who lost some money. That's where a class action lawsuit comes into play, because collectively the player base has lost a lot of money. I don't think it's gone that far yet, just putting the options on the table.
Anonymous
I'll give them a week to recover my account and if they don't recover it, i'll install all the hacks available in the internet for this game, and then, restart ;)
<< Anonymous
Anonymous Reply
I don't think there are hacks for this game. Good luck though. It's the most painful account recovery and restoration process you will ever experience in your lifetime. I could guarantee that much. No I'm not being a "troll" either I'm being serious. I'm going on to the 6th day now and they just sent my info/inquiry to the "department-in-charge" as seen below other people got the same email.
<< Anonymous
Anonymous Reply
so it took 5 days just to get an email that doesn't even tell me "you're on yoour way to getting your account back." or something to make the people that paid money for this FREE GAME feel better about how we are being or feel like we are being dicked around by DL-Konami support.
<< Anonymous
Anonymous Reply
oh sorry they just sent me that email today ** so it took 5 days just for them to send my info to the dept.-in-charge when I thought that's who we were communicating with to begin with. There are a lot of really angry people. I don't blame them at all either.
Anonymous
Is it real? They do not recover accounts?

I just wiped my data and forgot to data transfer it. So, it's a game over for me?
<< Anonymous
Anonymous Reply
I wish I could answer that. All I know is they told me they were going to restore my account. I have reason to believe that the people saying it takes 2-5 years are trolling but I really don't know.
John
They just answered to me that they will not recover my account because I have not made any payments for the game! Only those who have spent over €300 are entitled to a recovery!! I'm speechless!!!
<< Anonymous(John)
Stone Cold Reply
How the hell would anyone even spend that much on a mobile app game? Someone's gonna have to get stunnered. WHAT?! I SAID SOMEONE IS GONNA HAVE TO GET STUNNERED AND THAT'S THE BOTTOM LINE CUS STONE COLD SAID SO
<< Anonymous(John)
Stone Cold Reply
That's $318.37 USD -_-
<< Anonymous(John)
Stone Cold Reply
What Stone Cold is hearing is if you didn't spend an amount of money that you would never spend on a mobile app game you can't get your account back.
Stone Cold
How many people are super pissed off right now?? GIMME A HELL YEAH!
Anonymous
hey were once a top-notch full fledging game publisher and developer, producing innovative and fun video game titles. However, at the peak of 1997, Konami lost it's edge to other high developing game companies. Despite innovative titles during it's recent years, like Metal Gear Solid and DDR(Dance Dance Revolution), they failed to suffice as a high profile company outside of the occasional Castlevania release. Konami's creative games lost theier impact: Metal Gear Solid was hampered and withered some because of multiple "rehashes" such as the 2 different "Special Edition" releases such as MGS2:Sons of Liberty" and the re-release of their first game for the Gamecube, "MGS: Snake Eater". DDR has practically died thanks to over-marketing the arcade dancing game, not attracting enough arcade-goers (including regular players) with lack of any new innovation as far as gameplay goes as the versions went on (freeze steps were introduced, but were created and made famous first by Andamiro's Pump it Up), and lack of any sort of support from those who were dancing on Pump it Up, a game made by "rival" company Andamiro (based in Korea). Thanks to the last reason, diehard DDR addicts and Konami fanboys formed a small army to bash Pump it Up by giving it bad reviews on forums and disrespecting Pump players and Andamiro (Andamiro mostly for 🔥 reasons: because they were Korean and not Japanese). Despite Konami's attempts to bring some of their past series out of the hole and trying to resurface DDR, the "remakes" of their old games fell into obscurity and DDR died in Japan by it's 8th "mix" and left the DDR fanboys dissapointed, angry, and rude to other dance sims (namely Pump it Up and Techno Motion).
<< Anonymous
Anonymous Reply
Aside from Castlevania amd Metal Gear Solid, Konami will never be the top-notch game developer they used to be and they now rely on there last big series', fanboys, and new titles.
<< Anonymous
Anonymous Reply
Hmmm...no wonder.
Anonymous
K guys so apparently we are all screwed and our recovery has to get to japan on horse back so it could take a few years. sorry. lmao
<< Anonymous
Ken Reply
How is that account recovery? That seems more or less like there way of saying. "We're in over our heads and don't know what to do about our own mistake, so we will just tell people things that don't make any sense to avoid any further interaction with our customers." Just a month ago people were getting there accounts back in 2 weeks. They have a hell storm coming their way.
<< Anonymous
Anonymous Reply
before anyone says "oh you're crying theyre doing the best they can." NO they are obviously not doing the best that they can if there are SO MANY PEOPLE WITH THE SAME PROBLEM! GAH! What's repulsive is this sorry excuse for a "team" can't handle their own game. It's really sad that it's a good game too. Poor customer service leads to poor customer reviews. Just bad business overall.
<< Anonymous
Ken Reply
So yeah this is Ken. Signing off no point in updating people anymore because it's obvious that there is no point in defending DL-KONAMI support team anymore and no point to waiting if it's going to take anymore than 2 weeks. Sorry to those that are just coming on here and finding off that they are getting robbed. Peace out everyone.
<< Anonymous
Anonymous Reply
out*
reminder
this is a reminder to all player of duel links to link your duel links data to Konami's website or they will steal your money. :)
<< Anonymous(reminder)
reminder Reply
oh and lie to you! :D
<< Anonymous(reminder)
Anonymous Reply
customer dissatisfaction guaranteed ;D
Christian
Dear Christian, thank you for providing yet ANOTHER screenshot. We forwarded your information to the head in department AGAIN. We will contact you as soon as possible. -KONAMI

-am I getting punk'd. Where's Ashton Kutcher...
<< Anonymous(Christian )
Ken Reply
Konami IS ASHTON KUTCHER :O
<< Anonymous(Christian )
Ken Reply
Thanks for the comical relief XD but seriously...-____-
<< Anonymous(Christian )
Anonymous Reply
Christian it's serious how many hours earlier from now did they send you this message?
<< Anonymous(Christian )
Ken Reply
Now I completely understand why people are acting like animals on here. They've backed me into a corner and all I can do is fight or run and I sure as heck am not running. I like the stone cold steve austin comment below XD

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