Content

How to transfer/save game data

update 27/01/2017

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top
Vlad
Hello,

I don't know if here i should post this but I do have a problem with data transfer, I've reinstaled the game as Konami sugested to do due to the 1.4.0 update, saved my data transfer b4 that, but now after reinstaling the game, when i hit the button to "data transfer" after login in on their site, I get the message "please do no operate the app until...." and is loading forever, what can I do to fix this?
my account is back
I have been checking here for a while now. Gonna say I was very worried when I read the comments here. Anyway, I logged into DuelLink today and found my account has been restored even though so far I haven't received a concluding email from Konami Customer Support informing that my account has been restored. I filed for the Account Recovery (I had my old DuelList ID) at Friday night on March 10th, received first email from Konami Customer Support in the morning on March 12th to ask for screenshots of purchase order (I have spent roughly 320 dollars on this game so far). After I sent screenshots I got another email one day later telling me to agree to their account recovery terms, which I said Yes. One day later I receive another email saying that "we are confirming this matter with the department-in-charge". I got my account restored another day later after I received the previous email. Overall it took roughly 6~7 days to get my account restored since I filed for account recovery so for me it wasn't as bad as some people commented here. Of course, different conditions may apply for different people so I am not saying people are lying. Just want to put down here what my experience on this whole account recovery thingy.
<< Anonymous(my account is back)
Daemon Blitzkrieg Reply
Give it another day for the final email. They didn't send mine until almost 2 days after my account actually got back. Also, glad you got yours back~
<< Anonymous(my account is back)
Anonymous Reply
Personally I am waiting for 2 weeks now, even though I had submitted 2 purchase receipts and other details... so I take with a grain of salt any comments which claim that their accounts have been restored in 5 or 6 days...
<< Anonymous(my account is back)
Anonymous Reply
Of course, different conditions may apply for different people so I am not saying people are lying. Just want to put down here what my experience on this whole account recovery thingy.
Daemon Blitzkrieg
...oh wow. Wtf happened since I left this area alone? O~o;; OK guys, if you are not gonna listen to Ken...whichever Ken is "real", I DB am proof that this process, although so as F & confusing, is EXACTLY how I got my original account after needing to clean up my phone & deleting the game thinking it'll save on its own. It does NOT. It took over 3 weeks, multiple reply emails, & proving I'm me through pay history but I got it back. Even w/ no Duelist ID, still push through it and you can potentially get your accounts back. Don't listen to these trolls. :/
<< Anonymous(Daemon Blitzkrieg )
ACTUALLY Ken Reply
OMG Thanks DB. I wasn't trying to offend anyone and things got real crazy. I had screen shots of pretty much everything including my duelist ID. I was cooperative and responded to their requests ASAP. I guess I just got lucky? IDK All I know is there is hope and you CAN get your account back. Please don't flip out on me. Thanks. In all seriousness too good luck (not trying to be a jerk)
<< Anonymous(Daemon Blitzkrieg )
Daemon Blitzkrieg Reply
Legit immediately after you get your accounts back, set up the data transfer, which no, I can't confirm that it auto- saves on it own or you must do it yourself every once in a while.

Also KONAMI, here's Nintendo & FR:Heroes showing you guys up on this same situation with this warning page being the very last thing you must confirm BEFORE they let you into the game. Step it up peoples.
<< Anonymous(Daemon Blitzkrieg )
Ken Reply
Thanks Ken you are an angel to me
<< Anonymous(Daemon Blitzkrieg )
Daemon Blitzkrieg Reply
No worries, um, Ken. This area seems to have gone to hell for whatever reason & my autocorrect is being as big a jerk on these comment boxes as usual. This area might have to get purged or something soon.... :/
Bob123
Im really upset guys! Konami just emailed me that the recovery of my account will be completed in 10 years! How am I supposed to wait for such long?
<< Anonymous(Bob123)
Anonymous Reply
Omfg they just told it's impossible to do it from now on!!!
Anonymous
Immaturity and trolls took over this thread. Go on reddit.com if you need help with account recovery. Or email Konami.
<< Anonymous
Anonymous Reply
and this is actually Ken. Multiple people are posting on here as me and it will confuse the hell out of people. I shared my story. I got my account back and I'm sincerely apologetic to those who are still going through process. I just wanted to give people hope in getting their accounts back, that's all. So chill. I'm not the one to blame and how the hell would I bribe Konami into giving it back?
<< Anonymous
Anonymous Reply
Your accounts can definitely be restored and this is actually Ken again...like I said multiple impostors made this very confusing. They do recover accounts because I just got mine back today. I'm not bragging or boasting about it I just wanted to give people hope and let them know that YES! THEY DO RECOVER ACCOUNTS. Jeesh.
Ken
just so people know the email isn't fake
Ken
I personally wouldn't waste my time lying to you guys. I got my account back though so there's really nothing I can do. I apologize if my ASSUMPTION that SOME OF YOU may be lying or doing something wrong. I'm here to help, that's what I was here for to begin with and that's my last update. BYEEEEE
Ken
Hey guys, first off I want to apologize for my earlier behavior on here. I just got my account back today and it only took 6 days...So don't listen to what people are saying on here or take it with a grain of salt.
<< Anonymous(Ken)
Mik Reply
I do have to admit, that's a pretty big shift in their stance towards your account over night. They finally replied to me and told me essentially, in more words, to go 🔥 myself.
<< Anonymous(Ken)
Ken (proof) Reply
Hello,

Thank you for contacting KONAMI Customer Support.

We are contacting you regarding your account recovery inquiry for [Yu-Gi-Oh! Duel Links], and we sincerely apologize for taking time.

We have completed the account recovery via our department-in-charge. Kindly restart the app and confirm if the previous account data has been transferred.

Furthermore, please be advised to also read the fo
<< Anonymous(Ken)
Anonymous Reply
please be advised to also read the following important points:

■ Important points
・As previously agreed upon, if you delete and reinstall the app, you will be unable to recover the data.
Please take note that we will consider the recovery support as canceled in this case.
・We will only provide support once. To avoid the issue from occurring again, please make sure to conduct Data Transfer Settin
<< Anonymous(Ken)
Anonymous Reply
Settings with a KONAMI ID.

Thank you for your understanding, and we hope for your continued support.

Thank you for playing Yu-Gi-Oh! Duel Links.

Best regards,
KONAMI Customer Support Team
anonymous
Guys I cant wait a whole year for a 🔥ing account! I have waited 2 weeks and now 1 year?? Im tired of them honestly, a law firm has to take this to the court.
<< Anonymous(anonymous)
Anonymous Reply
lol
<< Anonymous(anonymous)
LOL Reply
typical whinny American Boy
Jonathan
Thank you for contacting KONAMI Customer Support. We appreciate your effort for contacting us and we apologize for the inconvenience. Regarding your concern, kindly be informed that due to the surge of requests for recovery account, your request may not be taken into consideration, at least for a time period of 2 months. Rest assured we will contact you as soon as possible in case of an update. Yours sincerely.
<< Anonymous(Jonathan)
Anonymous Reply
how can I contact konami by mail?
<< Anonymous(Jonathan)
anonymous Reply
ask-ygodl@faq.konami.com
Make them suffer
<< Anonymous(Jonathan)
Anonymous Reply
thanks
Zai
How to register new account?
<< Anonymous(Zai)
Zai Reply
Its not working...said theres no this user in konami id after ive register all!
Anonynous
Come on guys we have to do sth, we can't let it be like that!!! Any ideas??
<< Anonymous(Anonynous)
Anonymous Reply
I'm not doing anything until I figure out what theyre doing with my account. Because people lie A LOT on the internet I'm going to go with my own experience with konami's lack of customer support haha and see what they say. If I get rejected OR they tell me it's going to take absurd amount of time. OR they don't give it back at all. THEN i will take action. I can't just assume 🔥.

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