Content

How to transfer/save game data

update 27/01/2017

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top
Anonymous
So I got an email reply yesterday morning saying they're investigating the iOS data transfer problem
<< Anonymous
j3ff1992 Reply
mine is still there on cureent device i didt initiate links on new devices because it will start you from beginning.
<< Anonymous
j3ff1992 Reply
isaac i dont know cuz mine after the update icant log in at data transfer first then i tried initiate link and it download some new contents and my data is still there stage 45...i dont know about your situation maybe if u deleted the app maybe or maybe youll start over from beginning i did not delete mine bcuz i think if i delete that maybe my data will be lost lol thats what i think..
<< Anonymous
Isaac Reply
J3f bo the thing i i was able to data transfer even if i deleted the app but after the update it aint working. Maybe konami will fix it for the next update
<< Anonymous
Isaac Reply
Omg checked appstore. They got an update with it titled bug fixes
Anonymous
So I had my account lost on Monday of this week. I fill out the form and send in the inquiry to konami. I then go on to this site and read the comments to get an idea of what I am dealing with. I draw the conclusion that I am never getting my My account back. I have received an email every day from konami telling me that they will handle it as well as one asking for my purchases (I have made some). Today is Friday of the same week and my account is back no problem. Not even 5 days have gone by. Do not take any comments too seriously on this site. Konami handled this very well for me and I have heard numerous other good words as well.
<< Anonymous
Anonymous Reply
Listen hun, I think we all of us understand that many are secretly supporting Konami, or maybe working for them, just for them to get more money from the game...There has been proof that many are waiting for weeks and Konami does nothing. You are being exposed.
<< Anonymous
Stephen Reply
Guys, I filled yesterday the recovery form and today my account is back! All these are lies, your account is back in a few hours or a day!
<< Anonymous
Anonymous Reply
working for konami ahahhah trolling john never ends
Anonymous
Just a heads up, I did some trial and error testing on this stupid data transfer bug. This issue is only happening on iOS devices. I'm about to get rid of my iPhone.
<< Anonymous
Anonymous Reply
I tried data transferring on two different android devices and blue stacks and it works fine. I can confirm this is an iOS issue.
<< Anonymous
yatzee Reply
u can still play on ios just intiate link your data is still there
<< Anonymous
Isaac Reply
I am having the same problem
<< Anonymous
reza Reply
than... we are IOS user cannot play again our OLD ID Duel Link... Yugioh DL is so damn....
John
Konami just sent me that any revovery accounts will have to take from 1-3 months. I find this quite irritating...
Anonymous
Is the data transfer bug still going? cause I can't seems to do the data transfer. Already e-mailed Konami but I haven't got any response yet :(
<< Anonymous
yatzee Reply
they already post in game mesage issue that they will fix it they have some issues.those who still cant log in yet u can initiate link it and your data still there they just fixing it just e patient
<< Anonymous
yatzee Reply
you can still play it on your current device i dont if it works on other just initiate link it
<< Anonymous
Anonymous Reply
The bug is still going on for me, maybe I should update my iOS? And yatzee, it ain't working when I initiate link it's starts off from the beginning at stage 1/level 1
Anonymous
Is anyone else having a data transfer problem? I updated the game to v1.4 like they said and I transferred my data before updating. Whenever I try to data transfer it gives me the "Please do not operate the app until Data Transfer has been completed at the KONAMI ID site" message. I haven't been able to get onto my account and I really wanna duel especially with these ongoing events!
<< Anonymous
Anonymous Reply
Same, deleted the app sadly because I was running out of space when shooting video at a friend's wedding but saved the data on my Konami ID and now it stuck on that and nothing happens :(
<< Anonymous
Anonymous Reply
Same, deleted the app sadly because I was running out of space when shooting video at a friend's wedding but saved the data on my Konami ID and now it stuck on that and nothing happens :(
<< Anonymous
yatzee Reply
how to fix this i cant log in since yesterday it still stuck on loading i tried on android and it says the webpage is temporary unavailable or the website has been move to another site....wthell
Anonymous
I put in all the information to make an account and I put the code in but then it says I have been absent from the site for to long. What do I do?
Anonymous
Ok I had to get a new phone and had set up the data transfer with Konkani ID and everything on my old one. Tried doing the data transfer rn on my new phone and on the site after I log in it just has the "during authentication" screen. And when I go back on to duel links it says to not using the app until the transfer is done by when tf will it be done??!
<< Anonymous
yatzee Reply
same problem maybe its bug during update i hope they fix this soon
<< Anonymous
nskam Reply
yup,thr a lot of players encounter this data transfer problem...
Alex H
I'm trying to recover my account to retrieve everything.
I have spent money on the game (About 150) and I do not have a konami ID registered with my account. I sent two emails with all information possible like the last thing I played against, my ranking, how much I spent, my name in the game, and even the ID on the main screen. I sent them everything possible but to my luck, no good.

I like this version of YuGiOh but I really do not want to start over and not have to go through so much for packs since it was hell even trying to pull some.
<< Anonymous(Alex H)
Anonymous Reply
When did you send the inquiry?
yatzee
I tried to log in data transfer after the update
why cant i log in it says please do no operate the app until.... and im stuck on loading screen wtf happen
<< Anonymous(yatzee)
Drdan250 Reply
Same here :/ hope they fix soon
Christian
Hey everyone. So Konami emailed me again earlier this morning. They mentioned that eventhough I sent (2) screenshot receipts, that they needed more. SO... I sent them literally ALL the receipts because I am tired of their BS. Im approaching my 2 week point on Sunday and just really want my account back at this point. Keep you updated.
<< Anonymous(Christian)
Anonymous Reply
That's probably the best thing you can do Christian. IDK why they would need anymore but send them everything you got. Seemed to help other people
Dirtypoem
Well i´ve the same problem as Vlad it seems a minor bug related to the update :/
<< Anonymous(Dirtypoem)
Nile Reply
Is there anywhere that I can get more information on this particular bug? Because I am having the same problem as Dirtypoem and Vlad, but I *NEED* to have my data transferred like, yesterday. This is the ONLY place online that I have seen ANYONE have ANYTHING on this particular subject, and the vagueness surrounding this entire Data Transfer system is driving me absolutely insane. PLEASE HELP

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