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How to transfer/save game data

update 27/01/2017

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top
Anonymous
Is this normal ? After logging on to their site and returning to the game it just shows this
<< Anonymous
Idroblast Reply
I have the same problem! Why it doesn't work?! O.O
<< Anonymous
Anonymous Reply
Same problem.
<< Anonymous
Anonymous Reply
Me too. R u ios?
<< Anonymous
Anonymous Reply
Android. I even thought that i got these cards for setting up data transfer
Anonymous
hey, if I already done the data transfer/konami acc, but only at the early beginning of the game (satge20). Are my new data automatically saved (stage51)? or must use data transfer again to save my game progress ???? please help , thanks ! :)
On
Hey can me anyone tell me how they will give me amy data back? Will they give me a email link with a download? Pls help me
Barrell
So, after reading all of the comments, I was also stressed thinking it would take a very long time to get my account back. I lost my account March 18th, and got it back by the 22nd. Now I replied almost instant to the emails, and sent screenshots of my duelist ID, Reciepts, Some decks that I had, and I also had a screenshot of my stats under my profile. I'm not sure if the specific screenshots sped up the process or not. I also have yet to receive a confirmation email saying that it's done, so be sure to check it every once in awhile. I hope this helps!
<< Anonymous(Barrell)
Desperate Duelist Reply
How did you attach screenshots to the data recovery inquiry form? I'm having tons of problems with this :(
Tom
So happy, Konami restored my old account back now. Within two when I've gave them that I agree with the restore process. I've check my account and it back to the old ID now, they haven't sent an email to inform me they have done the restore yet. Hope this helps. Good luck to those still waiting.
<< Anonymous(Tom)
No Reply
Can you tell me pls how long did it take?
<< Anonymous(Tom)
Anonymous Reply
Once you give them the go ahead to preform the recovery. It's about 7 working days. Not including weekends.
Christian
Still no update from Konami after I sent them all of my receipts on Thursday. Hopefully I get an answer sometime this week. If not, I am probably going to start all over.
<< Anonymous(Christian)
ok Reply
just wait, in my email it says it can be will take 2 weeks.
<< Anonymous(Christian)
Anonymous Reply
Personally I've been waiting for 25 days and still no sign!!!
Anonymous
What's the point of duel replays if you can't use it?
Anonymous
Can account data be transferred from android to iOS?
<< Anonymous
boomtatchai Reply
Yes, it can.
anonymous
Quick question, how does the recovery work? should you have an account with Konami in order to do the data transfer, or do they provide you with an account? Konami haven't said on how the account is recovered, all they have said is that it will overwrite the current account. Does anyone know?
<< Anonymous(anonymous)
Anonymous Reply
They will take previous duelist id data and put it on current like you already said. You can make a Konami account if you would like ahead of time all you have to do is wait for the email confirming that your data recovery is complete, once you're on go to settings and link data to konami acct.
<< Anonymous(anonymous)
anonymous Reply
Ok but how do they overide my current account? Do they ask for the current duelist id? Or do they overide the account that has the same email address as the old one? Because i changed phone the email address has changed as well, so how are they going to know which account to overide?
<< Anonymous(anonymous)
Anonymous Reply
it just happens. You don't need to do anything, just sit back relax and wait for the email confirming you have your account back
Anonymous
https://konami.parature.com/ics/support/default.asp?deptID=15044&_referrer=https://www.google.com/
Anonymous
Does anyone have the same issue? Konami keeps sending me that my issue of the recovery is under examination, while 1 month has passed!! What should I do?
<< Anonymous
Anonymous Reply
https://konami.parature.com/ics/support/default.asp?deptID=15044&_referrer=https://www.google.com/ try the chat on here and speak to someone. I hope it helps
Anonymous
How are you poor plebs? Getting any good luck recovering your shi*ty accounts?
<< Anonymous
Ken Reply
This page is giving me so much stress levels, I need an aspirin right now. Ugh, the headaches. I'm also getting really tired of these worrywarts, I wonder what will happen to these folks if I stopped consoling them in their account problems... well I just need to endure my self-inserted responsibility, do I?
<< Anonymous
Anonymous Reply
OMG you're still acting like you're KEn? LMFAO you really are pathetic. some remove this 🔥 hat from this thread plz!

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