Content

How to transfer/save game data

update 27/01/2017

Saving your account

To save your account, you can go to the "Data Transfer Settings" from the Gear icon when you are in-game, then choose "Data Transfer with KONAMI ID". Register a new account if you don't have it yet and bind it to the account.

June 7th update

Recently, there were problems associated with making a KONAMI ID, which has now been fixed, but a new method to save your account is now added as well. You can now set up a data transfer to back up your account using Google Play Games. Simply log in to your Google Play account when you are in-game, and choose "Data Transfer Setup (Google Play Games)" in the Data Transfer Settings.

Setting up a data transfer

1. Tap a gear-shaped icon

2. Tap "Data Transfer Settings"

3. KONAMI ID or Google Play Games

You can link your game data to both a KONAMI ID, or Google Play Games. In case one of them isn't available, you can use the other to restore your data. You can link your game data to a different KONAMI ID, or Google Play Games if you accidentally used a different or wrong account, but it will replace the previous one. If you plan on transferring from using Google Play services to iTunes, make sure you use KONAMI ID instead.

3.5 KONAMI ID

If you are using KONAMI ID, login or generate first before linking your game data to it.

4. Done!

If you did everything correctly, your account is now saved so you don't have to worry about losing it if your phone is broken, a data error or if you uninstall the game. You will have to re-download all of the data files though.

Using your account on a different device

When you want to use your account on a different device, you will need to log in to your account. When you first launch the game, before you tap "INITIATE LINK!", tap the button below for "Data Transfer" and log into your account.

KONAMI ID

If you set up using a KONAMI ID, simply log in to your registered account that you linked your game data to. If you are using Google Play Services, make sure you are logged in to the right account.

Account Recovery

If you lost your account before you managed set up a data transfer, you can try recovering it from the "Contact Us" and "Submit Player Data Recovery Inquiry" from the gear icon in-game.

1. Tap a gear-shaped icon

2. Tap "Contact Us"

3. Read through the description & Tap the button

4. Submit inquiry

You will need to provide your information as accurately as possible for them to be able to identify that it is yours. Simply giving them your player ID is not enough, since anyone can look that up and is not a very reliable information. Try to remember stuff like deck names, latest card obtained of certain rarity or what device you used it on.

Next step is to wait patiently and check your email for a reply from their support team.

Comments

Hot New Top
Deka
I did a huge mistake. I take Duel links on another phone and the stupid game begins to create a new account. I pressed data transfer on the new account thinking the progress from the previous device will come back... I see it didn't work and I pressed on the big account stage 31 (I play from 4 months) button transfer. The stupid little account transferred on the both phones. So is any chances to recover the big account?
<< Anonymous(Deka)
Anonymous Reply
Did you syn from your old device before? Contact konami when all else fails.
<< Anonymous
Anonymous Reply
-.- yes that google play game thingy. U guys are too sloopy.
Anonymous
i need to recover my account but i cant remember my ID
Anonymous
I had to delete the game because I was facing some issues but didn't know that I had to create an account in order to save my progress. I thought it would save automatically. After this, when I tried and failed to connect to my old account, I tried to get in contact with the support team. I provided every information I could,deck names to deck themes to how many of which card I use in my decks and even saved games and such. After all that information, they just said that they weren't able to confirm that the account was mine and I have to start from beginning. My account is stage 51 with many cards I worked hard to obtain. I think it shouldn't be that easy to say start over that easily. What about the time and effort I put in this game? I just want my account back
<< Anonymous
Starting over player Reply
I experience the same thing as you before, had all cards on the game up to crimson kingdom back then and unable to verify my account despite all the informations I gave are correct, could say probably those people who work on their inquiry are 🔥 douchebags who just copy paste reply to people. So I just refund all of the bucks I spend and give *1 rate on their google play page.
<< Anonymous
Anonymous Reply
So I happened to find a screenshot of my game which contains my player ID. Would you think that would help me to get my account back? I know they have a policy of 1 investigation only but if it can help me save my account, I'm willing to try.
<< Anonymous(Starting over player)
BlitzKing Reply
How do you refund the money?
<< Anonymous
Anonymous Reply
Its easier with google account syn. One button snappy syn. I had both done just in case.
Anonymous
Damn I'm just here to save my account just in case anything happened (I've invested so much time and money into this game) and I've started reading the comments and I gotta say its the most depressing 🔥 I've read in a while.

Wishing the best of luck to people that have lost their accounts, its gotta suck to lose all of the progress you've put in this game.
xIAmReflex
I had to reset my phone like I had no other option at the time. Was not able to make a konami account. I was hoping my Google play games would have backed up but it didn't and I had to make a new account. So much has been lost... Here's my ID that I need to recover
xIAmReflex
I had to reset my phone like I had no other option at the time. Was not able to make a konami account. I was hoping my Google play games would have backed up but it didn't and I had to make a new account. So much has been lost... Here's my ID that I need to recover
LocKeyThirteen
Bug event on my android N phone.

After the latest update, the event announcement didn't show up, a message pop up and it says event error.
The event image in notification only shows white image, even the ones in the bottom of the screen and the one on the top right.


When I go to the fountain area, it only shows black background and can't tap to anything(duelists, next page, notification, profile, settings etc.

It seems I need to reinstall to make it work.

Urgh.
PK
I lost my tab last week containing my YGO Duel Links account while fortunately I had registered my data to Konami ID. Has tutorial above enlisted everything necessary to get my account back?
Anonymous
BG man T-T
My Dark Magician
Goodbye
Anonymous
what is if u paid for some packs with paypal and your account is deleted now because i didnt saved my datas and didnt even know that its necessary :/

can i get my money back?

i mean, its paypal and i paid for nothing :O
AbrahamTs15
I cannot remember my last duel so I am not able to take my account back! Is there another way?
Really Dissapointed Player
Hi, I'm losing my 5 months progress account (has all cards on the game and maxed lvl all LD, and spend cash alot) when I reinstall the game for some personal reason. I sent inquiry and 4 days later they said the info I sent are incorrect despite I tried to remember everything I can and they didn't gave me any chance to explain things which made me utterly dissapointed. Is it really worth to start over from the VERY beginning? I really love yugioh and this was my fave childhood game.

Regards.
<< Anonymous(Really Dissapointed Player)
Anonymous Reply
They do encourage player to create konami id for data transfer, it's your own fault you didn't obey. I think start over from the beginning is fun, because you can spend all of your gems on newer packs to try new decks. The hard part is you need to farm all over again for staples like econ, and lost all the exclusives event cards.
<< Anonymous(Really Dissapointed Player)
PegasusSigma Reply
Since you bought cards with real money, it isn't an issue to proove you are the real owner of the account: You got a mail (bill) after a purchase and/or a credit card bill at the end of a month with all information needed. Forward the mail and/or a scan of the credit card company to ask-ygodl@faq.konami.com and they will restore your data.
<< Anonymous(PegasusSigma)
C Reply
It did not work for me no matter what I try. They took so much money by not helping me restore my account.

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