It's actually a very common perspective in gaming. They don't want to give you as a player the best experience. They only want to maximize their profit. That's how it works in modern gaming.
Game designers 20 years ago: "If we create a good product, people will buy it."
Game designers today: "Some people are willing to spend way more money than they should if the outcome of their purchase is randomized up to a certain degree. Psychological studies have shown..."
Anoymous
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