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How to transfer/save game data

Ken (update)
Ken(last update) latest Thank you for contacting KONAMI Customer Support. We appreciate your effort for contacting us and we apologize for the inconvenience. Regarding your concern, kindly be informed that we will confirm this matter with the department-in-charge. Rest assured that we will contact you immediately once we have an update about this. We ask for your kind patience in the matter.
Ken
sorry for double post but yah...Seems I'm in the process of being jerked around and told that i won't get my account back for absurd amount of time. I was defending Konami just yesterday thinking that, "a legitimate business would not be able and wouldn't do such things." Nothing about this on their end is civil. This is the most over complicated sloppy obtuse process that I've ever been through
Ken
In my 23 years of gaming I've never seen such bull in my life. I was all optimistic at first but now that i know that this is for real. I'm outraged. Something needs to be done about this.
Ken
oh they have to confirm the matter with department-in-charge...OH THAT'S WEIRD CUS THIS WHOLE TIME I THOUGHT I WAS CONTACTING THE DEPARTMENT IN CHARGE?! Unbelievable. done.
Ken
The fact that people are OK with this is a problem in itself. Just bend over and take it...basically what theyre saying. The only people that seem to be ok with it are the ones unaffected by this mess. I wonder HOW MANY OF YOU ARE GOING THROUGH THIS PLEASE POST YOUR THOUGHTS AND OPINIONS. Someone needs to light a fire under their 🔥 or they're just gonna keep getting away with this.
anonymous
Are you kidding me?? Of course they are ridiculous, they even told me that my account would return over the next months, i just lost $100 for nothing...
anonymous
If we wanted to take legal action, it would be sure that we could say many things about their faulty policies and costumer service. We could turn the tables on them actually.
Ken
they told me 4-5 days...than 2 weeks...can't wait to see what's next. I admit when this first happened I was a bit upset. I lightened up and started giving Konami the benefit of the doubt. Regretting that now. This is 100% the least professional process I've ever been through and yeah they've been around since 1969...They should know better than to 🔥 up this bad. Veterans..yeah right. Amateurs
Anoymous
is a better way to explain the incompetence here.
Ken
I lost it when I found that they're lying to me.
Mik
Maybe see if anyone on social media, here or other forums are talking about putting a case together. I'd be happy to offer any testimony I can, though I doubt it would mean as much as someone's who's suffered financial loss.
Anoymous
lack of customer service*
Jon
You’re lucky you got that far. My phone was stolen, so I bought a new one, unaware of the need of linking your account to a Konami ID. I attempted answering the survey they offer to prove it’s really my account. Twice. They said “the conditions did not match” so they can’t help me and that when I start over I should link my account. I’ve been playing for 2 years. I REALLY don’t want to start over.

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